Payments & Auth
Feb 12, 10:36 PST Resolved - Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time. Feb 12, 06:42 PST Update - Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available. Feb 12, 03:02 PST Update - Our engineering team has identified the roo...
Feb 11, 12:33 PST Resolved - Our engineers have monitored the fix and confirmed the issue with Ticket Creation within the SendGrid Help Center has been resolved. All services are now operating normally at this time. Feb 11, 11:35 PST Update - We are continuing to monitor for any issues. We will provide another update in an hour or as soon as more information becomes available. Feb 11, 10:43 PST Update - We are continuing to monitor for any issues. We will provide another update in an hour or as ...
Feb 4, 10:56 PST Resolved - Our engineers have monitored the fix and confirmed the issue with Sender Authentication has been resolved. All services are now operating normally at this time. Feb 4, 10:40 PST Monitoring - Our engineers have implemented a fix and are monitoring system performance. Due to a third-party provider, we were experiencing issues with verifying records within Sender Authentication. We will provide another update in 1 hour or as soon as more information becomes available. ...
Feb 3, 11:38 PST Resolved - Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be incomplete. Impacted reports may show inaccuracies of approximately 8.3% for daily, 1.2% for weekly, and 0.3% for monthly stats. Our engineering team has confirmed that the Advanced Stats API is fully operational. Feb 3, 07:02 PST Update - Our engineering team is actively...
Feb 3, 10:49 PST Resolved - On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API configuration requests. Customers would have experienced 500 errors. Mail send was not impacted and Legacy Marketing Campaigns were not impacted. Our engineering teams have identified the root cause and restored full functionality. No mail was lost. Services are now oper...
Jan 29, 12:08 PST Resolved - Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throttling, and has confirmed that this behavior is not isolated to SendGrid nor specific to our sending configuration. Microsoft has advised that any additional updates will be communicated via their Smart Network Data Service (SNDS) page. Customers who continue to experienc...
Jan 24, 19:00 PST Resolved - Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time. Jan 24, 12:43 PST Update - We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be shared as more information becomes available. Jan 24, 08:58 PST Monitor...
Jan 23, 10:13 PST Resolved - Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time. Jan 23, 09:10 PST Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available. Jan 23, 08:58 PST Investigating - Starting at approximately 8:34 AM PST o...
Jan 23, 06:45 PST Resolved - Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time. Jan 22, 15:08 PST Investigating - Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated deferrals with Microsoft 365. Please reference Microsoft's Status Page here: http...
Jan 20, 10:59 PST Resolved - Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit support tickets. Jan 20, 07:51 PST Update - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available. Jan 20, 07:44 PST Monitoring - Our engineers have implemented a f...
Jan 5, 06:44 PST Resolved - Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time. Jan 5, 05:23 PST Monitoring - Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more information becomes available. Jan 5, 04:58 PST Identified - Our engineers have identified...
Dec 16, 10:37 PST Resolved - Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating normally at this time. Dec 16, 09:55 PST Monitoring - The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing campaigns. We’ll pro...
Dec 9, 15:41 PST Resolved - Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time. Dec 9, 14:59 PST Update - Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available. Dec 9, 12:59 PST Update - Our engineers are still monitoring system performance. We will provide another update in two hou...
Dec 6, 20:01 PST Completed - The scheduled maintenance has been completed. Dec 6, 16:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 16:00 PST Scheduled - The current Marketing Campaigns Stats RDS engine version V2 is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Stats DB, Saturday, December 6th, from 4PM-8PM PST. During this time, the recording of link clicks in SingleSend or Automa...
Dec 6, 20:00 PST Completed - The scheduled maintenance has been completed. Dec 6, 16:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 7, 15:55 PST Scheduled - The current Marketing Campaigns Automations database engine version is no longer supported and needs to be upgraded. We will perform scheduled maintenance on our Automations API, Saturday, December 6th, from 4PM-8PM PDT. During this time, customers may not be able to create, ...
Dec 4, 21:50 PST Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time. Dec 4, 21:23 PST Monitoring - Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available Dec 4, 20:53 PST Investigating - Starting around 8.30 PM PST on Dec 4, our engineers began investigating an ...
Dec 4, 16:34 PST Resolved - Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again. Dec 4, 16:03 PST Monitoring - Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create A...
Dec 3, 21:23 PST Resolved - Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally. Dec 3, 20:31 PST Monitoring - Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additi...
Dec 3, 17:09 PST Resolved - Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time. Dec 3, 16:57 PST Monitoring - Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as s...
Dec 1, 19:33 PST Resolved - Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time. Dec 1, 18:52 PST Monitoring - Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information becomes available. Dec 1, 11:29 PST Update - We are continuing to monitor ...