Payments & Auth
Apr 13, 08:30 PDT Completed - The scheduled maintenance has been completed. Apr 11, 16:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 11, 09:02 PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT. During this time, incoming customer and Category Stats will be delayed in being written to the databa...
Apr 11, 08:00 PDT Completed - The scheduled maintenance has been completed. Apr 11, 04:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 31, 12:23 PDT Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our Production database on Saturday, April 11, from 4PM-8PM PDT. During this time, incoming customer and Category Stats will be delayed in being written to the databa...
Apr 10, 01:08 PDT Resolved - Our engineers have resolved the issue affecting the Low Rate email swimlane in the email pipeline. The impact lasted approximately 40 minutes and affected customers who attempted to send mail between 11:57 PM and 12:35 AM Pacific Time. All services are now operating normally.
Apr 8, 13:30 PDT Resolved - Our engineers have identified an issue with accessing SendGrid's Support Portal around 1:20pm PDT on April 8th. Some customers may have experienced issues with accessing the support UI, which inhibited the ability to access and create new support requests. Our engineers have implemented a fix, and monitored and confirmed the issue as being resolved. All services are now operating normally at this time.
Apr 8, 10:06 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with Legacy Marketing Campaigns unable to load has been resolved. All services are now operating normally at this time. Apr 8, 09:19 PDT Update - Our engineers are continuing to monitor the fix for the issue. We will provide another update in another hour, or as soon as more information becomes available. Apr 8, 08:17 PDT Monitoring - Starting around 08:00 AM PDT on April 8th, 2026, our engineers began in...
Apr 7, 14:00 PDT Resolved - Our engineers have identified a delay in Email Log Data as well as Email Activity Data starting around 2pm PST on April 7th. All Email Log Data and Activity Feed Data was restored and no longer delayed at 3pm PST. Our engineers have monitored and confirmed the delay with Email Log and Activity Data has been resolved. All services are now operating normally at this time.
Apr 7, 11:53 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with the Billing processing payment failures has been resolved. All services are now operating normally at this time. Thank you for your understanding and patience. Apr 7, 11:40 PDT Update - Our engineers are continuing to monitor the fix for the issue. We will provide another update in 3 hours or as soon as more information becomes available. Apr 7, 11:36 PDT Update - We are continuing to monitor for any...
Apr 6, 14:45 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with intermittent errors with account-level actions, including management and settings changes, as well as other account-specific functions such as login-related activity has been resolved. All services are now operating normally at this time. Apr 6, 10:57 PDT Update - Our engineers are continuing to monitor the fix for the issue causing intermittent errors with account-level actions, including management ...
Mar 25, 13:58 PDT Resolved - From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Mar 18, 19:17 PDT Resolved - Our engineers have monitored the fix and confirmed the issue with CAPTCHA has been resolved. All services are now operating normally at this time. Mar 18, 14:54 PDT Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users that were previously impacted by failed CAPTCHA errors should now have the capacity to login without issue. We will provide another update in an hour or as soon as more information becomes available. Mar 18, 14:...
Mar 18, 19:00 PDT Completed - The scheduled maintenance has been completed. Mar 18, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 15, 09:57 PDT Scheduled - To ensure our support tools stay fast and reliable, we’ll be performing some scheduled maintenance on Wednesday, March 18th, from 5:00 PM to 7:00 PM PDT. During this two-hour window, our Live Chat and Personalized Support phone lines will be temporarily unavailable. Here’s ho...
Mar 10, 18:00 PDT Completed - The scheduled maintenance has been completed. Mar 10, 17:30 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 9, 07:16 PDT Scheduled - As part of correcting an inaccurate timestamp in the response from our Spamreport API request, we will be performing database maintenance on March 10th, from 5:30 to 6:00pm PT. During this time, customers will be unable to access the public API and v2 equivalent APIs and all ...
Mar 7, 20:00 PST Completed - The scheduled maintenance has been completed. Mar 7, 16:00 PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 27, 14:47 PST Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on Saturday, March 7th, from 4PM-8PM PDT. During this time, customers may not be able to create new accounts, users, subusers, teammates, or API ke...
Mar 6, 18:13 PST Completed - The scheduled maintenance has been completed. Feb 23, 10:23 PST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb 23, 10:02 PST Update - From Monday February 23rd - Friday March 6th, our legacy webhook infrastructure will be disabled for 12 hours daily, then re-enabled, affecting webhook deliveries. Feb 18, 12:04 PST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb 17, 14:36 P...
Mar 5, 11:14 PST Resolved - Between 8:53 AM and 9:37 AM PST, customers may have experienced delays in email event processing, including click and open data. Our Engineers identified a bottleneck, and have resolved the issue. While email delivery continued with low execution times, the reporting of these events to the Stats API and your dashboard was delayed. However, all downstream queues, including Engagement Stats, have fully caught up as of 9:45 AM PST and are resolved at the time.
Mar 4, 08:44 PST Resolved - Our engineers have investigated and resolved an issue that occurred causing delays in timezone updates. On 03/03 ~2:09PM customers would have seen errors in the console when trying to update their timezone setting or while fetching timezones via /v3/timezones. A fix was deployed a fix on 03/04 ~7:48AM. This issuse has now been resolved
Mar 4, 07:30 PST Resolved - Our engineers have investigated and resolved the issues that began on 3/4/2026 from 8am PST to 3/9/2026 at 5pm PST that impacted the reporting for a subset of group unsubscribe and group resubscribe Event Webhooks. Users may have experienced issues with group unsubscribes and group resubscribes that were not processed, although the api calls for those events were processed. The issue has been resolved and all impacted services are operating normally.
Mar 2, 17:17 PST Resolved - Between 4:00 PM and 5:04 PM PST, customers may have experienced delays when viewing Global Stats. Our Engineers identified and resolved the issue
Mar 2, 17:05 PST Resolved - Between 4:00pm to 4:30pm PT, some mail delivery were delayed. There was no data loss or API unavailability. Our Engineers identified and resolved the issue.
Mar 2, 11:06 PST Resolved - Our engineers have confirmed this issue is now resolved. Customers in Argentina should now be able to authenticate and add credit cards successfully. If you are located in Argentina and are still experiencing issues adding or authenticating a credit card, please reach out to Support for additional assistance. Feb 27, 15:02 PST Update - Our engineering team is continuing to monitor system performance. For customers located in Argentina impacted by this issue, please r...