Service
Feb 12, 18:21 UTC Identified - We've identified an issue on the billing usage pages where some hosted deployments might be showing incorrect usage. We're working on a fix and will update again in 6 hours.
Feb 10, 22:51 UTC Resolved - This issue has been resolved, and BYOK deployment creation has been confirmed as fully functional. Feb 10, 19:49 UTC Identified - We have identified a misconfiguration in our Azure set up and working on pushing out the fix. Will update soon once it has been released. Feb 10, 18:35 UTC Investigating - We are investigating a degradation in BYOK deployment creation in Azure regions. We will update again in one hour.
Feb 10, 10:22 UTC Resolved - We have completed our work to restore access to`openai-gpt-oss-120b` model in EIS. Feb 9, 19:35 UTC Update - We've identified the issue and have merged a fix. We are in the process of rolling this out but are blocked by a GitHub degradation. Will update as soon as we have some progress on the deploy. Feb 9, 16:53 UTC Investigating - We've noticed a degradation in the `openai-gpt-oss-120b` model in EIS, we're investigating the root cause and we'll update again in 2 ...
Feb 6, 04:22 UTC Resolved - The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up. F...
Feb 3, 10:42 UTC Resolved - The incidents affecting us have been resolved on Azure's side. All Elastic services are fully operational and no further impact was observed during the past 4 hours. Hence, we mark this incident as resolved. Feb 3, 07:37 UTC Update - We are closely monitoring the situation as we await Microsoft Azure's final resolution regarding their ongoing incidents. Currently, we are not aware of any additional impact on Elastic customers or services. However, we will maintain a...
Jan 23, 07:31 UTC Resolved - We have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now operating normally. We have confirmed that email delivery has returned to expected levels. Jan 23, 03:55 UTC Update - We are continuing to monitor the status of the upstream provider's incident. We will continue to post periodic updates or as new infor...
Jan 23, 03:51 UTC Resolved - The incident has been resolved. Jan 23, 00:56 UTC Monitoring - We've determined that AutoOps functionality has fully recovered for Elastic Cloud Hosted clusters in GCP US Central. Jan 23, 00:37 UTC Investigating - Customers may observe some data delay in AutoOps functionality for Elastic Cloud Hosted clusters in GCP US Central. We're actively investigating this.
Dec 25, 03:17 UTC Resolved - The system is operational. Dec 25, 02:19 UTC Monitoring - AutoOps functionality has been restored in the GCP us-central-1 region. We are continuing to monitor the system for signs of service degradation. Dec 25, 00:35 UTC Update - AutoOps functionality is gradually being restored in the GCP us-central-1 region. We expect the full recovery to resume within a few hours and will keep updating until full recovery is achieved. Customer deployments in the region may still ...
Dec 23, 05:29 UTC Resolved - The system is operational. Dec 23, 04:47 UTC Monitoring - We are seeing recovery in the system with the deployed fix, and are continuing to monitor the health of the system. Dec 23, 04:24 UTC Identified - We have identified the underlying cause of the issue and are applying a fix. We will post another update as it becomes available or within an hour, whichever is first. Dec 23, 03:29 UTC Investigating - We are currently investigating a partial outage of AutoOps in G...
Dec 17, 12:49 UTC Resolved - Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations. Dec 17, 12:10 UTC Identified - We're aware of delays affecting emails being sent for customers, such as password reset requests, receiving billing invoices and adding users to organisations. Our team is investigating the issue and we will provide updates on our pro...
Dec 15, 18:50 UTC Completed - The scheduled maintenance has been completed. Dec 9, 17:50 UTC Scheduled - We have recently completed the migration of our Docker Container Registry backend (docker.elastic.co) to another provider. If you are experiencing issues pulling images from docker.elastic.co, please ensure your firewall rules are updated to allow outbound traffic over port 443/HTTPS to our new domain: *.d24a988e385e0074d717b6bdaea58f0d.r2.cloudflarestorage.com
Dec 11, 20:23 UTC Resolved - The fix is working as expected. This issue is resolved Dec 11, 18:56 UTC Monitoring - We have completed the roll out of the fix and are monitoring to confirm resolution. We will post an update in an hour or sooner. Dec 11, 17:58 UTC Update - Our engineers have deployed a change and new deployments will be able to use AutoOps. We are still working on fixing the affected deployments between December 3 and today. We will provide an update within 1 hour, or sooner if ap...
Dec 8, 12:00 UTC Completed - The scheduled maintenance has been completed. Dec 8, 08:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 18, 23:39 UTC Scheduled - We will be performing a planned storage system upgrade to enhance the performance and reliability of the Container Registry service. During this time, you may experience intermittent slowness or brief errors when accessing the service. No full downtime is expected. We will po...
Dec 4, 22:31 UTC Resolved - This incident is now resolved as the backlog of emails has been cleared. Dec 4, 20:59 UTC Monitoring - We've identified the issue and have started processing the backlog of emails. We will continue to monitor the situation until the backlog is cleared. Dec 4, 20:29 UTC Identified - We are aware of issues where system emails are not being delivered. We are investigating and will provide an update in two hours or earlier on our investigation.
Nov 29, 11:25 UTC Resolved - The fix is working as expected. This issue is resolved Nov 29, 10:08 UTC Monitoring - We have completed the roll out of the fix and are monitoring to confirm resolution. We will post an update in an hour or sooner. Nov 29, 07:50 UTC Update - We are continuing the rollout of the potential fix. We will update again in an hour Nov 29, 06:50 UTC Update - We are continuing the rollout of the potential fix. We will update again in an hour Nov 29, 05:20 UTC Update - We are ...
Nov 21, 06:09 UTC Resolved - Ingestion rates are normal, the incident is resolved Nov 21, 05:48 UTC Monitoring - Ingestion rates are back to normal, we're currently monitoring the situation. Nov 21, 05:11 UTC Update - We are continuing to investigate this issue. Nov 21, 04:52 UTC Investigating - We are aware of ingestion problems in Managed OTLP Endpoint & Managed Intake Service for GCP us-central1 region since 0338 UTC. Other regions remain unaffected. We are currently investigating the proble...
Nov 18, 18:35 UTC Resolved - The situation has been resolved. Nov 18, 15:28 UTC Update - The underlying outage with our provider is reported as resolved. We will continue monitoring to ensure our service is fully operational. Nov 18, 13:46 UTC Monitoring - We are seeing intermittent 404s/500s on elastic.co. This is due to an outage with one of our providers. Our team is monitoring and will update as we know more.
Nov 17, 00:52 UTC Resolved - The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely. Nov 16, 22:33 UTC Update - We are actively investigating the root cause of the incident and are working towards a full resolution. The next update will be provided as soon as signi...
Nov 14, 07:11 UTC Resolved - The issue affecting the creation of new Serverless projects has been fully resolved. The service is functioning normally, and no further impact is expected. Nov 14, 06:32 UTC Monitoring - We have deployed a fix for the issue affecting the creation of new Serverless projects. The service is operating as expected, and we are monitoring the system to ensure stability. We will provide a final update once the incident is fully resolved. Nov 14, 06:23 UTC Identified - We h...
Nov 12, 22:38 UTC Resolved - This issue has been resolved, and system operations returned to normal. Nov 12, 22:21 UTC Monitoring - We have identified the cause of this issue and are currently applying a fix. We are seeing recovery in the system and will continue to monitor. Nov 12, 21:51 UTC Update - We are continuing to investigate this issue. We will share an update when one is available or one hour from now, whichever comes first. Nov 12, 20:47 UTC Investigating - We are aware of an issue ...